eGift Card Delivery. If the recipient hasn’t received their eGift card, they should check their spam inbox. Some providers will mark the eGift card email as spam automatically. Please have the recipient add email@example.com to their safe senders list. If you are still experience issues, please email firstname.lastname@example.org.
Balance Inquiry. For balance inquiry, visit here. You may also inquire regarding your balance at any Velvet Taco restaurant. The balance you receive when inquiring is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.
Expiration; Fees; Deactivation. Cards do not expire. No fees for inactivity or service fees apply. Issuer reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration.
Redemption. Cards are redeemable for purchases of food and beverages online or at any Velvet Taco location excluding Assebly Food Hall and Legacy Food Hall. Cards are not debit or credit cards. Cards have no cash value and may not be redeemed for cash (except as required by law). Cards have no value until activated. Cards are not redeemable toward to purchase another Card or toward previously purchased food or beverages.
Reloadable. Cards cannot be reloaded with value.
No Refunds. No refunds are permitted with respect to Cards. All sales of Cards are final.
Lost, Damaged or Stolen Card. Issuer is not responsible for lost, stolen, or damaged cards or any unauthorized use and the value of any lost, damaged, or stolen Cards will not be replaced or replenished.
Resale Prohibited. You may not sell a Card or otherwise barter for its exchange. However, you may transfer a Card to another person for no monetary consideration (e.g., as a gift).
Maximum Value. You may not associate more than $2,000 with a single Card.
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